Returns & Exchanges

At KPOP MARKET, we want you to be completely satisfied with your collection. If your items are damaged or incorrect, you can return or exchange them within 14 days of delivery provided the original packaging and seals remain intact.

1

Initiate Your Request

Contact our support team with your order number and clear photos of the item's condition to receive a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the items in their original manufacturer packaging, ensuring all inclusions like photocards, posters, and stickers are present and protected.

3

Ship the Package

Affix the provided return label or ship via a trackable carrier to our warehouse address, keeping your tracking number for reference.

4

Quality Inspection & Refund

Once our team verifies the condition of the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing